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Business Continuity Advisor – Sheffield

POSITION FILLED

Guardian Electrical Compliance Ltd is a progressive company, continually expanding in order to maintain our pace of growth and supplement the needs of our business, which now stands at circa 100 employees.

We are one of the UK’s leading providers of electrical safety services, specifically providing Inspection & Testing services nationwide to many blue chip companies and public sector organisations. Our experience spans a variety of industries and working environments, from education to manufacturing and production.

Main Purpose of Role

The primary driver of the role is to deliver a quality service to ensure the retention of our existing and extensive client base.

This role is an important position within the Business Continuity Department in line with the growth, development, quality, profitability, and customer focused objectives of the business.

Key Responsibilities

  • Work within the Business Continuity team to deliver business objectives in line with the company business plan.
  • Manage a call list and email inbox of queries, quote follow ups and initial calls to new and existing contacts using a CRM system.
  • Respond to queries regarding existing/ former programmes from both internal departments and clients.
  • Assist clients using the online reporting system, TraQit. Deliver comprehensive demos and introduce new services not included in existing testing programme.
  • Complete administrative tasks associated with the CRM, order book, quote process, job costing sheets and raising job numbers.
  • To liaise with the operations and sales teams to ensure quality information sharing, to maintain and improve the quality of Guardian’s service delivery and customer service. Implement best practice, systems, and processes to achieve business targets. Internal communications are pivotal to the role.
  • Future responsibilities will include undertaking circuit counts and creating quotations with associated administration for new and existing clients.
  • Actively participate in team meetings to improve results and share best practice amongst the department.
  • Monitor your personal KPIs to ensure you meet business objects on turnaround times for quotes and follow ups.

Experience/Knowledge Required

  • A professional committed team player
  • Customer orientation
  • Strong interpersonal and communication skills both internally and externally
  • Proficient in Microsoft office
  • Excellent telephone manner is imperative
  • Attention to detail
  • Numeracy and literacy skills
  • Research and problem solving
  • Administration, Sales, Operations and Customer Service experience beneficial

Abilities

  • To be able to work within a team and alone in order to continuously improve the quality and timeliness of delivery of the service provided
  • Be able to consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution and implement action to resolve the problem.
  • Be systematic and logical in reviewing works, ensuring all facts and information are available and accurate prior to liaising with the client.
  • Develop and comply with the systems, procedures, rules, objectives and timescales set by the business and take a disciplined approach when undertaking tasks.
  • Focus and drive to achieve targets, budgets and results.
  • Actively participate in a culture of continuous improvement.
  • Demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

Core Skills

Technical

  • Business awareness
  • IT literacy; Microsoft office package
  • Attention to detail
  • Numeracy skills

Non-Technical

  • Results driven
  • Customer service
  • Time management
  • Team player
  • Embraces change

Additional Information

£19k per annum paid monthly in arrears, dependent on experience (To be reviewed after three months).

Agreed working hours – 08:30 to 16:30 Monday – Thursday and 07:30 to 15:30 on Friday.

25 days’ annual leave plus statutory holidays.

 

Guardian are committed to equality and diversity in employment and recruitment practices.