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Customer Account Developer – Sheffield

POSITION FILLED

Guardian Electrical Compliance Ltd are one of the UK’s leading providers of electrical safety services, specifically providing Inspection & Testing services nationwide to many blue chip companies and public sector organisations. Our experience spans a variety of industries and working environments, from education to manufacturing and production.

Due to Guardian's service being classed as essential, there were no temporary closures during the COVID Pandemic, only growth. Despite the past 2 years, we have seen a continued growth in our business, specifically within our Customer Accounts team.

Responsibilities

Fundamental to this role is the requirement for appointment generation. Knowledge gained from this process will guarantee a holistic, well rounded approach to future customer development and management.

  • The main priority will be to generate, qualified appointments from our existing database, using a prepared bullet pointed script, to be developed/amended as required
  • Primarily, development of new business throughout the UK
  • Database management, including accurate notes, diary management and categorisation of sales leads
  • Provision of administrative support to the Sales team generally, in order that the department can continue to function efficiently and controlled growth can be progressively achieved
  • Relationship & customer account development through a combination of your experience and initiative, combined with current Guardian testimonials and literature
  • Closing of quotations as appropriate by partnering and supporting a member of the sales team
  • Telephone demonstrations of our unique, interactive website, TraQit

Skill Set

  • Proven outbound telesales experience
  • A warm conversational style of appointment generation
  • Excellent communication and interpersonal skills
  • Strong customer relationship builder, skilled at influencing
  • Proven track record of achieving and exceeding targeted business results/KPI’s
  • Energy, commitment and a positive attitude to achieving results
  • A professional committed team player
  • Customer orientation

Additional Job Details

Salary – £23k per annum paid monthly in arrears, dependent upon experience

Hours of Work – 08:30 – 16:30 Monday – Thursday, 07:30 – 15:30 on Friday

Holidays – 25 days annual leave plus statutory holidays

Guardian are committed to equality and diversity in employment and recruitment practices.