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Remedials Operations Supervisor – Sheffield

POSITION FILLED

Guardian Electrical Compliance Ltd is a progressive company, continually expanding in order to maintain our pace of growth and supplement the needs of our business.

We are one of the UK’s leading providers of electrical safety services, specifically providing Inspection & Testing services nationwide to many blue chip companies and public sector organisations. Our experience spans a variety of industries and working environments, from education to manufacturing and production.

The Remedials Operations Supervisor is a key member of the Remedials management team in ensuring that delivery of the remedial/installation work and inspection and testing is to a consistently high standard. The primary drivers of the role are to deliver a quality service to suit the client and our own business needs. Additionally to monitor field operative development, performance, customer service. This role is a key position for driving the remedial department growth and development, quality, profitability, customer focus and communicating essential business information through effective leadership.

RESPONSIBILITIES

  • Work closely with Remedials Manager, the Operations team, and sales team to ensure that timescales for site activities are achieved.
  • Work within the Management team to deliver business objectives in line with the company business plan
  • To liaise with the field operations team to maintain and improve the quality of reports, best practice, systems and processes to achieve business targets. Carry out on site audits on field engineers.
  • As appropriate, work with field-based team members directly, ensuring any deficiencies in report quality are improved upon and produced in line with company objectives
  • Working with the Remedials Manager to ensure that the operational teams are trained and equipped to undertake their roles effectively and efficiently and that compliance with statutory requirements in respect to the Electricity and Work Regulations 1989 and BS 7671 is maintained at all times.
  • Ensure that all non-conformances and corrective actions are instigated in all cases
  • Hold necessary team meetings to get correct information flow to and from direct reports, i.e. future and on-going support & project activities, problems and opportunities, line issues, and company news.
  • Represent the company in customer meetings.
  • Manage and maintain the communication channels to team members and customers.
  • Monitor and act upon KPIs.
  • Working with the Remedials Manager, Planning and IT Manager as appropriate in the organisation of work for field operatives, complete risk and method statements, inspector information and customer liaison.
  • Support the Remedials Manager, Planning and IT Manager as appropriate in the deployment of new technology and data base role out to field engineers.
  • Provide support to the Sales Department both on site and in the Office to ensure a consistency of approach, with respect to identification of electrical infrastructure, timescales and associated costing practice.

SKILL SET

  • A good level of understanding of the legislative / compliance requirements of Guardian Electrical products
  • An excellent supervisor and leader of people including effective performance management
  • A professional committed team player
  • Customer orientation
  • Strong interpersonal and communication skills
  • Electrical trade background
  • Appropriate I.T. and telephone skills

ADDITIONAL JOB DETAILS

Salary – Competitive

Benefits – Company Car, Company Health Scheme

Hours of Work – 08:30 – 16:30 Monday – Thursday, 07:30 – 15:30 on Friday

Holidays – 25 days annual leave plus statutory holidays

Guardian are committed to equality and diversity in employment and recruitment practices.